Terms of service
<section class="policy policy-terms" id="terms-and-conditions">
<header class="policy__header">
<h1>Terms & Conditions</h1>
<p><strong>Last updated:</strong> 20 January 2026</p>
</header>
<div class="policy__content">
<p>
These Terms & Conditions (“Terms”) apply to all purchases made through this website (the “Site”). Please read them
carefully before placing an order. If you do not accept these Terms, you should not use the Site or place an order.
</p>
<h2>1. Information about us and how to contact us</h2>
<p>
This Site is operated by:
</p>
<p>
<strong>The Salford Rum Company Limited</strong><br>
Company number: <strong>11216010</strong><br>
Registered office: <strong>Arch 33 Viaduct Street, Salford, Greater Manchester, United Kingdom, M3 7WX</strong><br>
Email: <a href="mailto:hello@salfordrum.com">hello@salfordrum.com</a>
</p>
<p>
If we need to contact you, we will do so by email and/or telephone using the details you provide at checkout.
When we use the words “writing” or “written” in these Terms, this includes email.
</p>
<h2>2. Age restriction (alcohol sales)</h2>
<p>
You must be <strong>18 years or older</strong> to purchase alcohol from this Site. By placing an order, you confirm that you are
at least 18 and legally permitted to purchase alcohol in the United Kingdom.
</p>
<p>
We reserve the right to <strong>cancel an order</strong> or <strong>refuse delivery</strong> if we reasonably believe you (or the recipient)
are under 18, or if age verification cannot be completed. Our delivery partners may request valid photo ID upon delivery.
</p>
<h2>3. Our contract with you</h2>
<ol>
<li>
The Site will guide you through the ordering process. Your order is placed when you complete checkout and receive an order confirmation.
</li>
<li>
We will send an email confirming that we have received your order. This does not mean your order has been accepted.
</li>
<li>
Your order is accepted when we send you an email confirming dispatch or otherwise confirming acceptance. At that point, a contract is formed between you and us.
</li>
<li>
If we cannot accept your order, we will tell you in writing and will not charge you (or will refund you). This may be due to stock availability,
errors in pricing or product information, delivery limitations, suspected fraud, or age verification concerns.
</li>
</ol>
<h2>4. Where we deliver</h2>
<p>
We sell and deliver to <strong>UK addresses only</strong>. We do not accept orders for delivery outside the United Kingdom.
</p>
<h2>5. Products and product information</h2>
<ul>
<li>
Product images are for illustrative purposes. We make reasonable efforts to display products accurately, but colours and appearance may vary depending on your device.
</li>
<li>
Packaging may vary from images shown on the Site.
</li>
<li>
All product descriptions are provided for general information only. If you have allergies or sensitivities, please check labels and contact us before ordering.
</li>
</ul>
<h2>6. Prices, VAT and payment</h2>
<ul>
<li>
Prices are shown in GBP (£). Unless stated otherwise, prices include VAT.
</li>
<li>
Delivery charges are shown at checkout before you place your order.
</li>
<li>
We take reasonable care to ensure that prices are correct, but errors may occur. If we discover an obvious pricing error, we may contact you for instructions
or cancel the order and refund you.
</li>
<li>
Payment is taken securely via Shopify and/or our payment providers. We do not store full payment card details.
</li>
</ul>
<h2>7. Delivery</h2>
<ul>
<li>
Delivery options, estimated times and costs are shown at checkout. Delivery dates are estimates and not guaranteed.
</li>
<li>
We are not responsible for delays outside our control (for example, courier delays, severe weather, or address issues). If this happens, we will do what we reasonably can to minimise the impact.
</li>
<li>
<strong>Risk</strong> in the products passes to you when the products are delivered to the delivery address.
</li>
<li>
<strong>Ownership</strong> of the products transfers to you once we have received payment in full.
</li>
</ul>
<h2>8. Your right to cancel (change of mind) and returns</h2>
<p>
If you are a consumer, you have a legal right to cancel your order within <strong>14 days</strong> of receiving your goods under the
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
</p>
<p>
Because we sell alcohol, we only accept change-of-mind returns where the goods are:
</p>
<ul>
<li><strong>Unopened</strong></li>
<li><strong>Unused</strong></li>
<li><strong>In their original condition and packaging</strong></li>
</ul>
<p>
To cancel, please email <a href="mailto:hello@salfordrum.com">hello@salfordrum.com</a> within 14 days of delivery. You must then return the goods
within 14 days of telling us you wish to cancel.
</p>
<p>
Unless the goods are faulty or incorrectly supplied, you are responsible for the cost of returning items to us. We recommend using a tracked service.
</p>
<p>
If your return is accepted, we will refund the price paid for the returned goods (and the basic delivery cost, where applicable) to the original payment method
within 14 days of receiving the returned goods (or evidence of return).
</p>
<h2>9. Faulty, damaged or incorrect goods</h2>
<p>
Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality.
</p>
<p>
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible (and ideally within <strong>48 hours</strong> of delivery) at
<a href="mailto:hello@salfordrum.com">hello@salfordrum.com</a> with your order number and (where relevant) photographs of the issue.
</p>
<p>
Where goods are faulty or incorrectly supplied, we will cover the reasonable cost of return and offer a replacement or refund as appropriate.
</p>
<h2>10. Our right to end the contract</h2>
<p>
We may end the contract for an order by writing to you and refunding you if:
</p>
<ul>
<li>we cannot verify age requirements or reasonably believe the purchaser/recipient is under 18;</li>
<li>we suspect fraud or unauthorised payment activity;</li>
<li>the product is unexpectedly unavailable;</li>
<li>there is an obvious error in pricing or product information;</li>
<li>we cannot deliver to the address provided.</li>
</ul>
<h2>11. Our responsibility for loss or damage</h2>
<p>
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms
or failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
</p>
<p>
We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence,
fraud or fraudulent misrepresentation, or for defective products under the Consumer Protection Act 1987.
</p>
<p>
We supply products for domestic and private use only. If you use products for any commercial, business, or resale purpose, we have no liability to you
for any loss of profit, loss of business, business interruption, or loss of business opportunity.
</p>
<h2>12. Intellectual property</h2>
<p>
All content on this Site (including text, images, graphics, logos and design) is owned by or licensed to The Salford Rum Company Limited and is protected by
intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our prior written permission.
</p>
<h2>13. How we use your personal information</h2>
<p>
We will use your personal information only as set out in our Privacy Policy.
</p>
<h2>14. Other important terms</h2>
<ul>
<li>
We may transfer our rights and obligations under these Terms to another organisation. This will not affect your rights.
</li>
<li>
This contract is between you and us. No other person has rights to enforce any of its terms.
</li>
<li>
If a court or relevant authority finds part of these Terms unlawful, the rest remains in force.
</li>
<li>
If we delay enforcing these Terms, we can still enforce them later.
</li>
</ul>
<h2>15. Governing law and jurisdiction</h2>
<p>
These Terms are governed by the laws of England and Wales. If you live in England or Wales, you can bring legal proceedings in the English courts.
If you live in Scotland, you can bring legal proceedings in the Scottish or English courts. If you live in Northern Ireland, you can bring legal proceedings
in the Northern Irish or English courts.
</p>
<p>
<em>Note:</em> We do not use the EU Online Dispute Resolution platform.
</p>
<h2>16. Contact</h2>
<p>
For questions about these Terms, please contact <a href="mailto:hello@salfordrum.com">hello@salfordrum.com</a>.
</p>
</div>
</section>
